A Dashboard Built Around You

Every role has different priorities. CCS allows users to personalize the widgets displayed on their dashboard, giving them quick access to the information and actions they use most. Depending on the user's responsibilities and enabled CCS modules, the dashboard can provide visibility into schedules, attendance, leads, tasks, tickets, and other business activities.

Calendar & Scheduling

The Calendar widget provides a centralized view of your schedule and important dates. Users can:

• View their schedule
• See days off
• View public holidays based on the organization's configured country
• Create events and reminders
• Schedule meetings and other activities
• Switch between monthly, weekly, daily, and schedule views

Public holiday information is configured according to the country selected by the organization's administrator.

Schedule & Attendance

The Schedule & Attendance widget gives employees quick access to their working time and attendance actions. From the dashboard, users can:

• Start and end their shift
• Start and end work sessions
• Start and end breaks
• Record different break types, such as technical, coffee, or lunch breaks
• Access attendance and timesheet information

The widget also provides access to downloadable reports, including:

• Attendance Report
• My Timesheet
• Group Timesheet

Work sessions recorded through the dashboard can also contribute to employee work summaries and task tracking.

Lead Statistics

Stay informed about new sales opportunities directly from the dashboard. The Lead Statistics widget displays the number of new leads in the system, giving users and managers a quick view of incoming opportunities without needing to open the CRM module.

New Tasks

The New Tasks widget provides visibility into newly created tasks, helping users quickly identify work that may require their attention. As tasks are managed through CCS, the dashboard provides a convenient starting point for staying aware of new work.

Ticket Statistics

The Ticket Statistics widget provides an overview of tickets assigned to the current user and their status. This gives support teams a quick way to understand their outstanding workload and identify tickets that may require action.

One Dashboard, Connected Modules

The CCS Dashboard brings information from different areas of the platform into one personalized workspace. Depending on the modules enabled for your organization, your dashboard can connect information from areas such as:

• CRM & Leads
• Tasks & Work Management
• Ticketing & Support
• Scheduling & Attendance
• Calendar
• Other CCS modules and widgets

Rather than switching between disconnected applications, users can access relevant information from one central starting point.

Personalized for Every User

The dashboard is not a fixed screen that looks the same for everyone. Each user can personalize their widgets based on the information most relevant to their role and daily responsibilities. A manager may prioritize team and sales information, while an employee may focus on their schedule, tasks, attendance, and support tickets.

Start Your Day from One Personalized Workspace

The CCS Dashboard brings the information you need together in one place, helping you stay aware of schedules, work, leads, tasks, tickets, and other activities without constantly moving between modules. With personalized widgets and connected CCS modules, every user can create a dashboard that supports the way they work.